Research and Working EQ (Blog 8)

How can libraries best serve contemporary patrons?

• Providing the most used/popular resources for patrons.
• Giving quality service to further reinforce patron loyalty. (As an added bonus, this can lead to good publicity and "word of mouth" recommendations.)

Probably the most important source that I have used is my personal experience, due to the relativity of most of my volunteer work. My mentor is also an important resource, due to her lengthy experience.
My current mentor is Courtney Saladina and the vast majority of my volunteer work pertains to programs, both literature-related and not. Many of the people within the program are around my age group, leading to a more easily approachable source of feedback.